Shipping Policy:

Prepaid Orders:
  • We do not charge any handling or packing fees.
  • Free shipping is available when you purchase any three or more puzzles in a single order.
  • Shipping charges for orders containing fewer than three puzzles will be calculated and displayed at checkout.
Cash on Delivery (COD) Orders:

We do not charge any additional Cash on Delivery (COD) fee.

Order Processing:

  • Orders are processed as soon as they are placed. In most cases, your order will be handed over to our delivery partner within 2–3 business days.
  • Our business days are Monday to Saturday, excluding public holidays.
Estimated Delivery Time:

For most serviceable PIN codes, orders are delivered within 7–10 business days after dispatch.

Please note that delivery may take longer due to unforeseen circumstances such as adverse weather, strikes, remote locations, stock availability, or courier delays.

Once your order is dispatched, you will receive a tracking link to monitor its delivery status.

At the Time of Delivery

Please inspect your package upon delivery. If the package appears to be tampered with or already opened, kindly record an unboxing video before opening it and share the video with us immediately. This will help us investigate and resolve any issues.

 

Refund And Returns Policy

At our company, we take great care to ensure that every puzzle reaches you in excellent condition. If you experience an issue with your order, please read the following policy carefully.

To process any claim related to damaged, defective, or missing products, an uninterrupted unboxing video is mandatory.

The video must:
  • Clearly show the sealed package before it is opened.
  • Capture the entire unboxing process without any cuts or edits.
  • Clearly show the condition and contents of the package.
  • Claims submitted without an unboxing video will not be eligible for a refund, replacement, or replacement of missing items.
Refunds for Damaged Products

A full refund will be issued only if:

  • The product is received in a condition that is damaged beyond use, making it unsuitable or unsafe for a child to play with.
  • A valid unboxing video is provided.
  • The issue is reported within 2 business days of delivery.
Please note:

Minor scratches, small dents, slight packaging wear, or minor cosmetic imperfections that do not affect the usability of the puzzle are not eligible for a refund or replacement.

We reserve the right to assess the reported damage before approving the refund.

If any product or item is missing from your order:

  • You must notify us within 2 business days of delivery.
  • An uninterrupted unboxing video is mandatory to verify the claim.
  • Once the claim is verified, we will ship the missing product or parts at no additional cost as soon as possible.

Returns

As our products are intended for children and include educational materials, toys, and digital resources, we do not accept returns, exchanges, or refunds due to a change of mind, accidental purchase, incorrect selection, personal preference, or if the product does not meet individual expectations after purchase.

We encourage customers to carefully review the product description, age recommendations, dimensions, contents, and images before placing an order. If you have any questions prior to purchasing, please feel free to contact us—we’re always happy to help you make the right choice.

If you have any questions regarding your order, please contact our customer support team via WhatsApp 7349790469.

For digital products:

Due to the nature of digital downloads, all digital product sales are final. Once a file has been downloaded or access has been granted, it cannot be exchanged, and therefore refunds cannot be provided.

Thank you.